FreeScout vs LibreDesk
FreeScout
freescout.netLibreDesk
libredesk.ioSide by side
| Figure | FreeScout | LibreDesk |
|---|---|---|
| Price from | Free | Free |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Customer Support Software | 8.7 (#6) | 7.9 (#17) |
| Spec score · Help desk software | 8.7 (#22) | 7.6 (#68) |
| API | The maker lists an API and webhooks module that enables API and webhook features. | LibreDesk provides HTTP/JSON APIs and webhooks for custom integrations and workflows. |
| Help center | Yes | The help center supports searchable collections and articles in multiple languages. |
| Integrations | The maker lists Zapier and Make for connecting FreeScout to other services. | Email inboxes can connect through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP configuration. |
| Product | FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. | LibreDesk is an open-source, self-hosted omnichannel customer support desk for handling live chat, email, WhatsApp, and more. |
Plans
In their own words
FreeScout
FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. It centralizes conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat, with email support for SMTP, IMAP, and POP3 and OAuth for Microsoft 365 and Google Workspace. The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search, alongside SLA management, ticket automation, a help center, and a customer portal. Its free plan lists unlimited support agents, tickets, and mailboxes. FreeScout is self-hosted, and the maker presents this model as a way for organizations to retain control of their service and privacy. The listed platforms include Android, iOS, web, API, and self-hosted use. The maker says mobile apps support the same functionality and modules as the web installation. Zapier and Make integrations are listed, as is an API and webhooks module. FreeScout says it is translated into 33 languages.