FreeScout vs Re:amaze
FreeScout
freescout.net
Re:amaze
reamaze.comSide by side
| Figure | FreeScout | Re:amaze |
|---|---|---|
| Price from | Free | $29/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 8 |
| Spec score · Customer Service - Midmarket Software | 8.8 (#6) | 8.5 (#10) |
| Spec score · Customer Support Software | 8.7 (#6) | 8.5 (#10) |
| Spec score · Help desk software | 8.7 (#22) | 8.7 (#23) |
| API | The maker lists an API and webhooks module that enables API and webhook features. | Re:amaze provides a REST-like JSON API with account-level access, individual user tokens, and SSL/HTTPS-only access. |
| Free plan | Yes | No |
| Integrations | The maker lists Zapier and Make for connecting FreeScout to other services. | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Product | FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
| Security | The maker lists an Extra Security module that can add reCAPTCHA to the login form or End-User Portal and restrict access by IP address. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
Plans
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
FreeScout
FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel. It centralizes conversations from email, WhatsApp, Telegram, Facebook, Slack, and Live Chat, with email support for SMTP, IMAP, and POP3 and OAuth for Microsoft 365 and Google Workspace. The product includes saved replies, internal notes, auto replies, conversation merging and forwarding, collision detection, and search, alongside SLA management, ticket automation, a help center, and a customer portal. Its free plan lists unlimited support agents, tickets, and mailboxes. FreeScout is self-hosted, and the maker presents this model as a way for organizations to retain control of their service and privacy. The listed platforms include Android, iOS, web, API, and self-hosted use. The maker says mobile apps support the same functionality and modules as the web installation. Zapier and Make integrations are listed, as is an API and webhooks module. FreeScout says it is translated into 33 languages.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.