FreightCake Tracking vs Loop Order Tracking
FreightCake Tracking
freightcake.comLoop Order Tracking
loopreturns.comSide by side
| Figure | FreightCake Tracking | Loop Order Tracking |
|---|---|---|
| Price from | Free | $155/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Order Tracking Software | 8.0 (#8) | 8.2 (#6) |
| Product | FreightCake describes itself as a freight shipping platform for quoting, booking, and tracking parcel and LTL shipments across major US carriers through a web app or API. | Loop Tracking is a branded order tracking platform that keeps customers informed after shipment to reduce support tickets and encourage repeat purchases. |
| Security | FreightCake says data is encrypted at rest with AES-256 and in transit with TLS 1.3, and that it uses OpenID Connect authentication. | Loop says it is SOC 2 certified, follows regulations including GDPR and CCPA, and encrypts stored data at rest with AES-256. |
| Support | The FreightCake Rates plan lists email and chat support; the API & Enterprise plan lists a dedicated solutions engineer, onboarding, training, and a private Slack channel. | The pricing page lists a Help Center knowledge base, dedicated onboarding, a dedicated support team, performance review meetings, and a Merchant Success Manager among support offerings. |
Plans
FreightCake Tracking
- FreightCake RatesFree
- API & EnterprisePriced on request
- BYO Carrier AccountsPriced on request
Loop Order Tracking
- Loop Core Tracking / Checkout+ FreeFree
- Essential$155 a month
- Advanced$340 a month
In their own words
FreightCake Tracking
FreightCake Tracking is part of a freight-shipping platform for quoting, booking, and tracking parcel and LTL shipments across major US carriers through a web app or API. Shipment timelines display milestones such as pickup, transit, and delivery with timestamps, locations, and carrier data. Alerts can flag late milestones, off-route movement, or shipments stalled at a terminal, while a shared map view covers LTL, parcel, and truckload shipments across carriers. Teams can share public tracking URLs or host branded tracking pages on a custom domain with their logo and colors. Milestones can be sent to an OMS, CRM, Slack, or another HTTP webhook destination. FreightCake says its AI agent can answer routine tracking enquiries by email or chat using live shipment data. Live carrier integrations include USPS, UPS, FedEx Parcel, FedEx Freight, R+L Carriers, TForce Freight, and Oak Harbor Freight. The REST API covers quote, booking, labels, tracking, and invoices. FreightCake Rates has no monthly platform fee and is currently free during beta usage while metered billing is developed; the first 25 shipments are included. Storefront integrations are listed as coming soon.
Loop Order Tracking
Loop Order Tracking is a branded post-shipment tracking platform for Shopify brands. It keeps customers informed after dispatch and alerts merchants when shipments stall, arrive late, or return to sender. Tracking pages can carry the merchant’s branding and product recommendations, while email and SMS notifications use the merchant’s preferred providers. Loop Promise displays estimated delivery dates on product pages and checkout; Loop describes those estimates as 90% accurate and calculated nightly from historical delivery data in an AI model. Integrations include Klaviyo, Gorgias, and more than 120 integrations and APIs. The Klaviyo connection can send return and shipping events for custom email or SMS flows, segments, and marketing insights. Loop lists API and web access, SOC 2 certification, GDPR and CCPA compliance, and AES-256 encryption at rest. Support offerings include a Help Center, dedicated onboarding, a support team, performance reviews, and a Merchant Success Manager. The Core Tracking/Checkout+ plan is free; Essential starts at $155 a month and Advanced at $340 a month. Buyers are directed to a demo for plan details.