Freshcaller vs Twilio Flex
Freshcaller
freshworks.com
Twilio Flex
twilio.comSide by side
| Figure | Freshcaller | Twilio Flex |
|---|---|---|
| Price from | $15/mo | $1/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 4 |
| Spec score · Call Center Software | 9.0 (#5) | 8.8 (#13) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.8 (#5) | 8.2 (#13) |
| Spec score · Cloud Communication Platform | 8.8 (#7) | 8.1 (#18) |
| Compliance | Freshworks' Trust Center lists SOC 2 Type 2, ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, PCI DSS v4.0.0, and other compliance resources. | Twilio says its platform helps simplify compliance with global regulations and telecommunications requirements. |
| Free plan | Yes | No |
| Routing | Freshcaller supports team-based, time-based, and intent-based call routing plus queue callbacks and routing automation. | TaskRouter can assign calls, chats, and messages using agent skills, availability, attributes, and escalation or fallback rules. |
Plans
Freshcaller
- FreeFree
- Growth$15 a month
- Pro$39 a month
- Enterprise$69 a month
- FreePrice not published
Twilio Flex
- User + usage$35 a month
- Named user pricing$150 a month
- Active user hour pricing$1 a month
- Free trialFree
In their own words
Freshcaller
Freshcaller is a cloud contact center for customer support, sales, IT, and HR teams. It supports advanced inbound routing, bring-your-own-carrier service, and phone numbers from more than 90 countries. Routing can use team, time, or caller intent, with queue callbacks and automation. Agents can hold, mute, transfer, conference, forward, and drop voicemail during calls. Call intelligence includes recordings, post-call transcripts, call-lifecycle information, and live dashboards. AI voice bots and speech-enabled IVR can answer repetitive queries. Freshcaller connects with Freshdesk, Freshservice, and Freshworks CRM; agents can call within Freshdesk and turn a call into a ticket. Android, iOS, and web are listed platforms. Its mobile app supports iOS 10 and higher and Android 5.0 and higher, and is available only in English. The 14-day trial includes Enterprise-plan features. The Free plan is $0 per agent per month plus per-minute charges. Growth costs $15/user/mo billed annually and includes 2,000 incoming minutes monthly; higher listed annual plans are Pro at $39/month and Enterprise at $69/month.
Twilio Flex
Twilio Flex has no write-up on Specifiction yet; its figures are above.