Freshchat vs Gist
Freshchat
freshworks.com
Gist
getgist.comSide by side
| Figure | Freshchat | Gist |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 12 |
| Spec score · Live chat software | 9.4 (#1) | 8.3 (#31) |
| Included agent seats | 10 | 2 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | Gist lists integrations including Zapier, WordPress, Segment, WooCommerce, Stripe, Google Calendar, Zoom, and Facebook. |
| Live agent chat | Yes | Yes |
| Mobile apps | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. | Gist offers iOS and Android apps for accessing its inbox and responding to conversations. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | Gist says its customer support team is available by live chat or email, with 24/7 availability and a five-minute average live-chat response time. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | Gist says premium plans have a 14-day free trial and require credit card details to start. |
| Visitor tracking | Yes | Yes |
Plans
Gist
- Free ForeverFree
- ProfessionalPrice not published
- PremiumPrice not published
- All-in-One Free ForeverFree
- Gist Marketing Free ForeverFree
- Gist Support Free ForeverFree
- Gist Marketing Professional$19 a month
- Gist Marketing Premium$29 a month
- Gist Support Professional$29 a month
- All-in-One Professional$48 a month
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.