Freshchat vs HelpBird
Freshchat
freshworks.com
HelpBird
helpbird.appSide by side
| Figure | Freshchat | HelpBird |
|---|---|---|
| Price from | $19/mo | $3/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Live chat software | 9.4 (#1) | 7.6 (#70) |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The maker describes Shopify installation and embedding on WordPress and Wix, and lists webhooks that can connect to Slack, Zapier, or a CRM. |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | The privacy policy states that connections use HTTPS/TLS, passwords are hashed with PBKDF2, webhooks are HMAC-signed, and production data access is restricted and gated behind 2FA. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The contact page states a typical response time of under four business hours; plan support ranges from email to priority or 24/7 support with SLA. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | The maker advertises a 15-day trial with no credit card required and says it does not automatically charge after the trial. |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.