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SPECIFICTION
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HelpBird

helpbird.app

From $3/mo Free trial WebiOSAndroidAPISelf-hosted
Visit helpbird.app
Spec score 7.6 #70 of 94 in Live chat software

Spec sheet

Product
HelpBird is a website live-chat widget backed by a shared support inbox.Read 12 Oct 2026 · helpbird.app
Audience
The pricing page positions Starter for solo founders, Basic for small teams, Pro for busy support desks, and Enterprise for mission-critical use.Read 12 Oct 2026 · helpbird.app
Trial
The maker advertises a 15-day trial with no credit card required and says it does not automatically charge after the trial.Read 12 Oct 2026 · helpbird.app
API
The JavaScript API supports identifying visitors and opening or closing the chat; Pro also includes verified identity and webhooks.Read 12 Oct 2026 · helpbird.app
Integrations
The maker describes Shopify installation and embedding on WordPress and Wix, and lists webhooks that can connect to Slack, Zapier, or a CRM.Read 12 Oct 2026 · helpbird.app
Security
The privacy policy states that connections use HTTPS/TLS, passwords are hashed with PBKDF2, webhooks are HMAC-signed, and production data access is restricted and gated behind 2FA.Read 12 Oct 2026 · helpbird.app
Privacy
The maker says it does not sell personal data or use end-user message content to train AI models; servers are located in the United States.Read 12 Oct 2026 · helpbird.app
Support
The contact page states a typical response time of under four business hours; plan support ranges from email to priority or 24/7 support with SLA.Read 12 Oct 2026 · helpbird.app
Free tier
The support FAQ says that after the trial the chat continues on a free Starter tier, while the pricing page lists Starter at $3/month.Read 12 Oct 2026 · helpbird.app
Inbox features
The shared inbox includes conversation assignment, auto-routing, internal notes, saved replies, tags, priority, snooze, and conversation history.Read 12 Oct 2026 · helpbird.app
Installation
The chat can be added to a site with one script tag, and the maker says the loader is about 4 KB gzipped and loads asynchronously.Read 12 Oct 2026 · helpbird.app
Self-service
The widget can display a searchable Help Center, and Pro includes AI auto-reply using configured information and Help Center articles.Read 12 Oct 2026 · helpbird.app

Plans and prices

Starter $3 a month $3/month 1 agent seat · Unlimited conversations · Agent inbox + auto-greeting · Email support Read 12 Oct 2026 · helpbird.app
Basic $9 a month $9/month Up to 3 agent seats · Saved replies · Assignment & internal notes · CSAT · Email transcripts · Custom colors · Remove branding Read 12 Oct 2026 · helpbird.app
Pro $29 a month $29/month Up to 11 agent seats · AI auto-reply · Support analytics · Webhooks · Verified identity · Conversation tags · Priority support Read 12 Oct 2026 · helpbird.app
Enterprise $99 a month $99/month Unlimited agent seats · SLA · 24/7 support · Custom feature requests · Self-hosted option Read 12 Oct 2026 · helpbird.app

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Where Specifiction places it

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