Freshchat vs HelpCrunch
Freshchat
freshworks.com
HelpCrunch
helpcrunch.comSide by side
| Figure | Freshchat | HelpCrunch |
|---|---|---|
| Price from | $19/mo | $15/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Live chat software | 9.4 (#1) | 9.2 (#8) |
| Website chatbot | Yes | Its code-free HelpBot chatbot can collect details, qualify leads, offer discounts, gather issue information and route chats, including through Facebook, Instagram, Telegram and Viber. |
| Chat channels | omnichannel | omnichannel |
| Founded | 2010 | 2016 |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | Wilmington, Delaware, USA |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. |
| Live agent chat | Yes | Yes |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | HelpCrunch says personal data is protected with TLS encryption and that its privacy policy follows GDPR requirements. |
| Visitor tracking | Yes | Yes |
| What it does | Freshchat enables businesses and organizations to chat with customers on websites, mobile apps, and social media. | HelpCrunch is a customer communication SaaS combining live chat, in-app messaging, email marketing, automation, ticketing and customer data. |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.