Freshchat vs Intercom
Freshchat
freshworks.comIntercom
intercom.comSide by side
| Figure | Freshchat | Intercom |
|---|---|---|
| Price from | $19/mo | $0.99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 11 |
| Spec score · Live chat software | 9.4 (#1) | 9.1 (#9) |
| Spec score · Conversational Support Software | 9.1 (#3) | 8.6 (#9) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Company reach | The page says Freshworks is trusted by more than 50,000 businesses worldwide. | Intercom says it is trusted by more than 30,000 businesses. |
| Founded | 2010 | 2011 |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | San Francisco, California, United States |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 29 |
| Supported platforms | Freshchat supports websites, mobile apps, and messaging channels. | Messenger supports web, iOS, and Android experiences. |
| Support resources | Freshworks lists support, training and certification services, student academy, and community resources. | Intercom provides a help center, developer hub, community, and status resources. |
| Visitor tracking | Yes | Yes |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.