Freshchat vs Live Chat 3
Freshchat
freshworks.comLive Chat 3
jakweb.chSide by side
| Figure | Freshchat | Live Chat 3 |
|---|---|---|
| Price from | $19/mo | $24/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 4 | 2 |
| Spec score · Live chat software | 9.4 (#1) | 7.9 (#48) |
| Website chatbot | Yes | The included chatbot can provide automatic answers until an operator picks up the conversation. |
| Chat channels | omnichannel | website |
| Free plan | Yes | No |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The maker lists SMS integrations with Twilio, Plivo and Nexmo, plus a built-in click-to-chat feature for WhatsApp. |
| Live agent chat | Yes | Yes |
| Mobile apps | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. | Native iOS and Android apps are included with the license and communicate through the customer's server. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The maker says it offers support through a contact form, usually responds within 24 hours, and has an average support rating of 4.9 out of 5 stars. |
| Visitor tracking | Yes | Yes |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.