Freshchat vs Sentinel Live Chat
Freshchat
freshworks.comSentinel Live Chat
sentinelhub.aiSide by side
| Figure | Freshchat | Sentinel Live Chat |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Live chat software | 9.4 (#1) | 7.1 (#88) |
| Included agent seats | 10 | 3 |
| Channels | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. | Sentinel brings WhatsApp, Telegram, and Live Chat conversations into one shared inbox. |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Live agent chat | Yes | Yes |
| Visitor tracking | Yes | Yes |
Plans
Sentinel Live Chat
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.
Sentinel Live Chat
Sentinel Live Chat has no write-up on Specifiction yet; its figures are above.