Freshchat vs SimplyChat
Freshchat
freshworks.comSimplyChat
simplychat.ioSide by side
| Figure | Freshchat | SimplyChat |
|---|---|---|
| Price from | $19/mo | $29.99/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Live chat software | 9.4 (#1) | 6.8 (#93) |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | Priority support is included with the listed plan. |
| Team inbox | Team Inbox lets agents assign conversations individually or in bulk, use pre-saved replies, and assign, respond, and resolve conversations in one action. | SimplyChat supports multi-agent routing and assignment, department-level routing rules, conversation history, and resolve and reopen workflows. |
| Visitor tracking | Yes | The dashboard shows visitors’ current pages, referral and UTM details, page history, device, browser, operating system, country, and city. |
| What it does | Freshchat enables businesses and organizations to chat with customers on websites, mobile apps, and social media. | SimplyChat provides a website chat widget with real-time visitor tracking and live conversations between visitors and support or sales agents. |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.
SimplyChat
SimplyChat has no write-up on Specifiction yet; its figures are above.