Freshchat vs ZChat
Freshchat
freshworks.comZChat
zchat.comSide by side
| Figure | Freshchat | ZChat |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · Live chat software | 9.4 (#1) | 8.6 (#22) |
| Channels | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. | The shared inbox supports website chat, WhatsApp, Instagram, Facebook Messenger, Telegram, Discord, LINE, Slack, Microsoft Teams, email, SMS, and voice. |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website |
| Free plan | Yes | Yes |
| Free plan limit | The Free plan supports up to 10 agents. | After 500 free AI messages in a month, AI pauses until the month resets or the workspace upgrades, while human chat continues. |
| Headquarters | San Mateo, California, United States | Ontario, Canada |
| Live agent chat | Yes | Yes |
| Visitor tracking | Yes | Yes |
Plans
ZChat
- FreeFree
- DomainPrice not published
- Small BusinessPrice not published
- EnterprisePrice not published
- Source CodePrice not published
- FreeFree
- Bring your own key$15 a month
- Human agent seat$15 a month
- Managed AI$29 a month
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.