Freshdesk Omni (formerly Freshworks Customer Service Suite) vs LeadSquared
Freshdesk Omni (formerly Freshworks Customer Service Suite)
freshworks.comLeadSquared
leadsquared.comSide by side
| Figure | Freshdesk Omni (formerly Freshworks Customer Service Suite) | LeadSquared |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 8 |
| Spec score · Customer Service CRM Software | 6.9 (#18) | 8.5 (#4) |
| Founded | 2010 | 2013 |
| Headquarters | San Mateo, California, United States | Bengaluru, Karnataka, India |
Plans
Freshdesk Omni (formerly Freshworks Customer Service Suite)
- Freshdesk Omni Growth$29 a month
- Freddy AI Agent session pack$49 a month
Freshdesk Omni (formerly Freshworks Customer Service Suite) pricing →
LeadSquared
- Sales ProPriced on request
- Sales SuperPriced on request
- Marketing ProPriced on request
- Marketing SuperPriced on request
- Marketing Pro$1,200 a year
- Marketing Super$2,000 a year
- Sales Pro₹2,500 a year
- Sales Super₹5,000 a year
In their own words
Freshdesk Omni (formerly Freshworks Customer Service Suite)
Freshdesk Omni (formerly Freshworks Customer Service Suite) has no write-up on Specifiction yet; its figures are above.
LeadSquared
LeadSquared describes itself as an AI CRM for sales, service, marketing, and field teams. Its lead management tools include scoring, distribution, bulk import, opportunity management, and activity tracking. The pricing page lists dynamic forms, process design, and workflow automation; Sales Super includes unlimited workflow automation. Marketing plans include segmentation, social media connectors, website event tracking, dynamic landing pages, and email tools. The integrations directory lists 162 apps across categories such as analytics, CRM, email, messaging, payments, and verification. LeadSquared supports Android, iOS, web, and API access, along with a mobile app and email sync. Its listed sales plans are Sales Pro and Sales Super, and marketing plans are Marketing Pro and Marketing Super; plan details include limits for storage, email, chatbot sessions, reports, permissions, and webhooks. LeadSquared offers a 15-day trial but no free plan. The maker says it is ISO 27001:2022 certified by the British Standards Institution and that data at rest uses AES-256 encryption. It was founded in 2013 and is headquartered in Bengaluru, Karnataka, India.