Freshdesk Omni (formerly Freshworks Customer Service Suite) pricing
2 plans read from freshworks.com
Freshdesk Omni Growth$29 a month billed annuallyIncludes Freddy AI Agent · First 500 AI Agent sessions included once per account · Additional AI Agent sessions cost $49 per 100 sessions Read 23 Sep 2026 · freshworks.com
Freddy AI Agent session pack$49 a month Sessions are added for the current billing cycle100 sessions per pack Read 23 Sep 2026 · crmsupport.freshworks.com
In short
- Freshdesk Omni (formerly Freshworks Customer Service Suite) lists no free plan.
- Paid plans published: 2, from $29 a month.
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| 1CRM | $1.08/mo | Yes | Yes |
| Intercom | $19/mo | No | Yes |
| Microsoft Dynamics 365 Sales | $4/mo | No | Yes |
| LeadSquared | — | No | Yes |
| Oracle Siebel CRM | $68.75/mo | No | No |
| Vtiger CRM | $12/mo | Yes | Yes |
| Sugar Serve | — | No | No |
| Kustomer | — | No | No |