Freshdesk Omni (formerly Freshworks Customer Service Suite) pricing
2 plans read from freshworks.com
Freshdesk Omni Growth$29 a month billed annuallyIncludes Freddy AI Agent · First 500 AI Agent sessions included once per account · Additional AI Agent sessions cost $49 per 100 sessions Read 23 Sep 2026 · freshworks.com
Freddy AI Agent session pack$49 a month Sessions are added for the current billing cycle100 sessions per pack Read 23 Sep 2026 · crmsupport.freshworks.com
In short
- Freshdesk Omni (formerly Freshworks Customer Service Suite) lists no free plan.
- Paid plans published: 2, from $29 a month.