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AI Customer Service Agents

Alternatives to Freshdesk Omni (formerly Freshworks Customer Service Suite)

The tools Specifiction weighs against Freshdesk Omni (formerly Freshworks Customer Service Suite), from its list of ai customer service agents, each with its plans, platforms and spec score.

  1. 01 Voiceflow

    Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients.

    From $81/mo Free plan Web · iOS · Android · API
    8.7 Visit Specs
  2. 02 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    8.6 Visit Specs
  3. 03 Capacity

    Capacity suits mid-market and enterprise contact centers with roughly 50 to 500 or more agents.

    Web · iOS · Android · API
    8.5 Visit Specs
  4. 04 Stept

    Stept suits support teams that want a knowledge-based AI agent alongside a human inbox and help center.

    From $19/mo Free plan Web · Windows · macOS · Linux
    8.4 Visit Specs
  5. 05 Enjo AI Support Agent

    It suits small support teams, support leaders managing AI at scale, and regulated organizations needing listed security and deployment controls.

    From $95/mo Free plan Web · Self-hosted
    8.3 Visit Specs
  6. 06 Kore.ai

    It suits large organizations building AI agents for workflows that cross teams, tools, and systems.

    Free trial Web · API · Self-hosted
    8.3 Visit Specs
  7. 07 Gorgias

    Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.

    Free trial Web · iOS · Android · API
    8.2 Visit Specs
  8. 08 Klaviyo

    Klaviyo suits organizations managing customer outreach across multiple marketing channels, and developers building related integrations.

    Free plan Web
    8.2 Visit Specs
  9. 09 Webex App
    Free plan Web · Windows · macOS · iOS
    8.2 Visit Specs
  10. 10 Yellow.ai
    Free plan Web · iOS · Android · API
    8.2 Visit Specs
  11. 11 Ema Customer Support AI Employee
    Web · API · Self-hosted
    8.1 Visit Specs
  12. 12 Activechat
    Web · API · Self-hosted
    8.0 Visit Specs
  13. 13 Ada

    Ada suits organizations seeking AI customer service agents across voice, messaging, and email, particularly those connecting agents to enterprise systems.

    Web · iOS · Android · API
    8.0 Visit Specs
  14. 14 OpenServe

    It suits businesses that want documentation-based customer support with source citations and a customizable website widget.

    Free plan Web · Self-hosted
    8.0 Visit Specs
  15. 15 ChatterMate
    From $19/mo Free plan Web
    7.8 Visit Specs
  16. 16 Cognigy

    Cognigy.AI suits enterprise contact centers building and coordinating customer-service agents across channels.

    Web · API · Self-hosted
    7.8 Visit Specs
  17. 17 Kustomer

    Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

    Web · iOS · Android · API
    7.8 Visit Specs
  18. 18 Osewa
    From $59/mo Free trial Web · iOS · Android · API
    7.8 Visit Specs
  19. 19 Pega Customer Service

    Pega Customer Service is aimed at enterprises needing omnichannel service, automation, self-service, and live-agent handoff.

    Free trial Web · iOS · Android · API
    7.8 Visit Specs
  20. 20 REP AI
    From $49/mo Free trial Web
    7.8 Visit Specs
  21. 21 ASAPP CXP
    Web · iOS · Android · API
    7.7 Visit Specs
  22. 22 boost.ai

    boost.ai is presented for enterprises in financial services, insurance, telecommunications, and the public sector.

    Web · API
    7.7 Visit Specs
  23. 23 Custora
    From $499/mo Free trial Web
    7.7 Visit Specs
  24. 24 Genesys Cloud Agentic Virtual Agent

    It suits organizations seeking automated customer workflows across voice and digital channels, with human escalation when needed.

    From $6.25/mo Web · API
    7.7 Visit Specs
  25. 25 Gladly

    Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.

    Web · API
    7.6 Visit Specs
  26. 26 Inbenta
    Free trial Web · API
    7.6 Visit Specs
  27. 27 AgentDesk

    AgentDesk suits support teams needing AI-assisted service with human handoff and tracked tickets.

    Web · API · Self-hosted
    7.5 Visit Specs
  28. 28 Mavenoid
    Web · iOS · Android · API
    7.5 Visit Specs
  29. 29 Forethought Solve
    Web · API
    7.4 Visit Specs
  30. 30 Helpbase
    Web
    7.4 Visit Specs

Freshdesk Omni (formerly Freshworks Customer Service Suite), head to head