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Customer Service CRM Software

Alternatives to Freshdesk Omni (formerly Freshworks Customer Service Suite)

The tools Specifiction weighs against Freshdesk Omni (formerly Freshworks Customer Service Suite), from its list of customer service crm software, each with its plans, platforms and spec score.

  1. 01 1CRM

    1CRM suits sales and marketing teams looking for a CRM with a visual pipeline and marketing automation.

    From $1.08/mo Free plan Web · Windows · macOS · Linux
    9.5 Visit Specs
  2. 02 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $19/mo Free trial Web · iOS · Android
    8.8 Visit Specs
  3. 03 Microsoft Dynamics 365 Sales
    From $4/mo Free trial Web · iOS · Android · API
    8.7 Visit Specs
  4. 04 LeadSquared

    LeadSquared suits sales, service, marketing, or field teams looking for a CRM with lead management and automation tools.

    Free trial Web · iOS · Android · API
    8.5 Visit Specs
  5. 05 Oracle Siebel CRM

    Siebel suits organizations seeking CRM applications across sales, marketing, service, and order management, with customer-data-center or cloud deployment options.

    From $68.75/mo Web · Windows · iOS · Android
    8.4 Visit Specs
  6. 06 Vtiger CRM

    Vtiger CRM suits marketing, sales, and support teams that need shared customer information and sales tools.

    From $12/mo Free plan iOS · Android
    8.3 Visit Specs
  7. 07 Sugar Serve
    Web · iOS · Android · API
    8.1 Visit Specs
  8. 08 Kustomer

    Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

    Web · iOS · Android · API
    7.9 Visit Specs
  9. 09 eGain Customer Engagement Hub

    The platform suits contact centers and enterprises that need shared workflows, case tracking and knowledge across customer channels.

    Web · iOS · Android · API
    7.8 Visit Specs
  10. 10 Pega Customer Service

    Pega Customer Service is aimed at enterprises needing omnichannel service, automation, self-service, and live-agent handoff.

    Free trial Web · iOS · Android · API
    7.8 Visit Specs
  11. 11 Gladly

    Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.

    Web · API
    7.7 Visit Specs
  12. 12 Dixa
    From €89/mo API
    7.4 Visit Specs
  13. 13 Kapture CRM

    It suits enterprise teams in areas such as BFSI, retail, travel, digital-native businesses, and energy and utilities.

    Web · API
    7.4 Visit Specs
  14. 14 Sprinklr Service
    Web · API
    7.4 Visit Specs
  15. 15 SAP Commerce Cloud
    Web · API
    7.3 Visit Specs
  16. 16 HubSpot Live Chat
    Free plan Web · iOS · Android
    7.1 Visit Specs
  17. 17 Jio CRM

    Jio CRM is aimed at service providers and operators delivering communications services.

    7.1 Visit Specs
  18. 18 Salesforce Service Cloud
    From $25/mo API
    6.8 Visit Specs
  19. 19 TeamSupport
    From $45/mo API
    6.8 Visit Specs
  20. 20 Kapture CX
    API
    6.7 Visit Specs
  21. 21 YundaDesk

    YundaDesk suits support teams handling many messaging and communication channels in one web service.

    From $20/mo Free plan Web
    6.6 Visit Specs
  22. 22 Zendesk Guide
    From $55/mo Web
    6.6 Visit Specs
  23. 23 Microsoft Dynamics 365 Human Resources Recruiting
    From $4/mo Web
    6.5 Visit Specs
  24. 24 ServiceNow Customer Service Management AI Agents
    API
    6.3 Visit Specs
  25. 25 Oracle Service
    Web
    6.1 Visit Specs

Freshdesk Omni (formerly Freshworks Customer Service Suite), head to head