Freshdesk vs HelpSpot
Freshdesk
freshworks.comHelpSpot
helpspot.comSide by side
| Figure | Freshdesk | HelpSpot |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Help desk software | 9.1 (#6) | 9.0 (#14) |
| Included agent seats | 1 | 3 |
| API access | Yes | Yes |
| Authentication options | The product supports SAML single sign-on and JWT authentication. | Supported authentication includes built-in credentials with optional 2FA, SAML 2.0 SSO, Active Directory, and LDAP. |
| Customer portal | Plans include a customer portal and knowledge base. | Customers can submit requests, read knowledge-base content, and check request status through a portal. |
| Founded | 2010 | 2005 |
| Free plan | No | No |
| Help center | Yes | Yes |
| Third-party integrations | Connector app tasks automate workflows between Freshdesk and third-party integrations. | Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets. |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Multiple email accounts can feed one shared inbox, with assigned messages moving into individual agent queues. |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Plans
HelpSpot
- HelpSpotPrice not published
- HelpSpotPriced on request
- 3 agents$899 a year
- 5 agents$1,299 a year
- 10 agents$2,199 a year
- 20 agents$4,199 a year
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.