Freshdesk vs Intercom
| Freshdesk | Intercom | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | Yes |
| Paid from | $19/mo | $19/mo |
| Open source | No | No |
| Platforms | api | Android, iOS, Web |
| Free plan | No | No |
| Paid from | $19/user/mo | $29/user/mo |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Help center | Yes | Yes |
| Ticket automation | Yes | — |
| Customer portal | Yes | — |
| API access | Yes | — |
| Included agent seats | 1 | — |
Both are listed in Best Help Desk Software, Best AI Customer Service Agents, Best Customer Self-Service Software, Best AI Customer Service Software, Best Customer Service CRM Software. On Specifiction, Intercom scores higher on our published basis.