Freshdesk vs Jitbit Helpdesk
Freshdesk
freshworks.comJitbit Helpdesk
jitbit.comSide by side
| Figure | Freshdesk | Jitbit Helpdesk |
|---|---|---|
| Price from | $19/mo | $24/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 12 |
| Spec score · Help desk software | 9.1 (#6) | 9.1 (#9) |
| Spec score · Customer Service - Midmarket Software | 8.9 (#4) | 8.9 (#5) |
| Free plan | No | No |
| Third-party integrations | Connector app tasks automate workflows between Freshdesk and third-party integrations. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Security controls | Enterprise includes audit logs plus allowed domains and IP whitelisting. | Jitbit states that hosted data is encrypted at rest and in transit, uses AWS private-cloud infrastructure, and limits production database access to two people. |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.