Freshdesk vs Microsoft Dynamics 365 Sales
Freshdesk
freshworks.comMicrosoft Dynamics 365 Sales
microsoft.comSide by side
| Figure | Freshdesk | Microsoft Dynamics 365 Sales |
|---|---|---|
| Price from | $19/mo | $4/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 11 |
| Spec score · Support Analytics | 8.8 (#1) | 8.8 (#3) |
| Spec score · Help desk software | 9.1 (#6) | 8.3 (#33) |
| Spec score · Customer Self-Service Software | 8.9 (#3) | 8.6 (#8) |
| Spec score · Multilingual Customer Support Software | 8.9 (#4) | 8.6 (#7) |
| Spec score · Contact Center Software | 8.8 (#7) | 8.7 (#10) |
| Founded | 2010 | 1975 |
| Free plan | No | No |
| Free trial | The page offers a free trial. | Yes |
| Headquarters | San Mateo, California, United States | Redmond, Washington, USA |
| Third-party integrations | Connector app tasks automate workflows between Freshdesk and third-party integrations. | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. |
| Starting price | Paid plans start at $19 per agent per month, billed annually. | 65 |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.