Freshdesk vs Sprinklr Service
Freshdesk
freshworks.com
Sprinklr Service
sprinklr.comSide by side
| Figure | Freshdesk | Sprinklr Service |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Support Analytics | 8.8 (#1) | 7.5 (#11) |
| Spec score · Help desk software | 9.1 (#6) | 7.8 (#55) |
| Spec score · AI Customer Service Software | 8.9 (#3) | 7.4 (#25) |
| Spec score · Customer Service - Enterprise Software | 8.9 (#4) | 7.5 (#15) |
| Spec score · Customer Community Software | 8.8 (#6) | 7.5 (#25) |
| Spec score · Multilingual Customer Support Software | 8.9 (#4) | 7.4 (#13) |
| Spec score · Digital Customer Service Platforms | 8.9 (#5) | 7.4 (#20) |
| Founded | 2010 | 2009 |
| Free plan | No | No |
| Headquarters | San Mateo, California, United States | New York, New York, USA |
| Third-party integrations | Connector app tasks automate workflows between Freshdesk and third-party integrations. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Security controls | Enterprise includes audit logs plus allowed domains and IP whitelisting. | Listed product security features include role-based permissions, access controls, single sign-on, two-factor authentication, and IP-restricted access. |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
Plans
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.