Freshdesk vs Zammad
Freshdesk
freshworks.com
Zammad
zammad.orgSide by side
| Figure | Freshdesk | Zammad |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Help desk software | 9.1 (#6) | 6.9 (#90) |
| Spec score · Customer Service - Midmarket Software | 8.9 (#4) | 6.2 (#28) |
| Included agent seats | 1 | 5 |
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Founded | 2010 | 2016 |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Plans
Zammad
- Starter v2Price not published
- Professional v2Price not published
- Plus v2Price not published
- BusinessPrice not published
- EnterprisePrice not published
- CorporationPrice not published
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.