Freshdesk vs Zendesk AI Agents
Freshdesk
freshworks.comZendesk AI Agents
zendesk.comSide by side
| Figure | Freshdesk | Zendesk AI Agents |
|---|---|---|
| Price from | $19/mo | $4.58/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| API | Yes | — |
| Plans published | 4 | 6 |
| Spec score · AI Customer Service Software | 8.9 (#3) | 5.9 (#40) |
| Spec score · Customer Service - Midmarket Software | 8.9 (#4) | 6.0 (#30) |
| Spec score · Customer Service - Enterprise Software | 8.9 (#4) | 6.0 (#27) |
| Spec score · Customer Support Software | 8.8 (#5) | 6.0 (#29) |
| Spec score · Multilingual Customer Support Software | 8.9 (#4) | 6.0 (#20) |
| Spec score · Support Bots | 8.7 (#4) | 5.9 (#19) |
| Spec score · Ticketing Software | 8.9 (#6) | 6.0 (#29) |
Plans
Zendesk AI Agents
- Support Team$19 a month
- Support Team$228 a year
- Suite Team$55 a year
- Suite Team$55 a month
- Suite Professional$115 a year
- Suite Professional$115 a month
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.
Zendesk AI Agents
Zendesk AI Agents has no write-up on Specifiction yet; its figures are above.