Freshsales vs Terrapin CRM
Freshsales
freshworks.comTerrapin CRM
terrapinsoft.comSide by side
| Figure | Freshsales | Terrapin CRM |
|---|---|---|
| Price from | $9/mo | ₹800/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 3 |
| Spec score · CRM Software | 9.5 (#1) | 7.0 (#230) |
| AI features | Yes | Yes |
| Channels | Built-in email, phone, and chat centralize customer communications, with integrations including Facebook Messenger and WhatsApp Business. | The page lists WhatsApp, email, phone, web forms, and field visits or meetings as ways to record customer interactions. |
| Headquarters | San Mateo, California, United States | Terrapin lists its location as Pune, Maharashtra, and gives an office address in Kharadi, Pune, India. |
| Lead management | Freshsales helps teams generate leads, capture, qualify, route, and track them with Freddy AI. | Prospect features include lead scoring, qualification workflows, and automatic routing to a representative. |
| Visual sales pipeline | Yes | Users can configure opportunity stages and win probability and generate quotes with approval workflows. |
| Support | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. | Terrapin lists email, phone, and WhatsApp as contact channels and says its response time is under one business day. |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.
Terrapin CRM
Terrapin CRM has no write-up on Specifiction yet; its figures are above.