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SPECIFICTION
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Terrapin CRM

terrapinsoft.com

From ₹800/mo Web
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Spec score 7.0 #230 of 244 in CRM Software

Spec sheet

Purpose
Terrapin CRM tracks prospects, opportunities, quotes, sales orders, and service in one system of record.Read 12 Oct 2026 · terrapinsoft.com
Audience
The CRM page describes the product as WhatsApp-first and built for Indian SMBs.Read 12 Oct 2026 · terrapinsoft.com
Support
Terrapin lists email, phone, and WhatsApp as contact channels and says its response time is under one business day.Read 12 Oct 2026 · terrapinsoft.com
Headquarters
Terrapin lists its location as Pune, Maharashtra, and gives an office address in Kharadi, Pune, India.Read 12 Oct 2026 · terrapinsoft.com
Maker
The product page identifies the maker as Terrapin Software Pvt. Ltd.Read 12 Oct 2026 · terrapinsoft.com
AI charges
AI-assisted features are metered and billed separately from the listed plan prices.Read 12 Oct 2026 · terrapinsoft.com
AI features
YesRead 23 Sep 2026 · terrapinsoft.com
Channels
The page lists WhatsApp, email, phone, web forms, and field visits or meetings as ways to record customer interactions.Read 12 Oct 2026 · terrapinsoft.com
Lead management
Prospect features include lead scoring, qualification workflows, and automatic routing to a representative.Read 12 Oct 2026 · terrapinsoft.com
Modules
The product page says each plan includes all seven CRM modules, though it names six: Prospects, Customers, Opportunity & Quotes, Sales Order, Service, and Promotions.Read 12 Oct 2026 · terrapinsoft.com
Order processing
Accepted quotes can become sales orders, with e-Invoice and eWay bill generation and automatic sync with inventory and billing.Read 12 Oct 2026 · terrapinsoft.com
Sales pipeline
Users can configure opportunity stages and win probability and generate quotes with approval workflows.Read 12 Oct 2026 · terrapinsoft.com
Service
The CRM supports service tickets, internal workflows by service category, and service-level agreements (SLAs).Read 12 Oct 2026 · terrapinsoft.com
WhatsApp charges
The page lists WhatsApp messaging at ₹0.90 for Marketing and ₹0.20 for Utility, with a minimum wallet recharge of ₹500 plus taxes.Read 12 Oct 2026 · terrapinsoft.com

Plans and prices

Starter ₹1,200 a month Monthly subscription; annual subscription listed as 25% off Up to 3 users · All CRM modules included · Taxes excluded Read 12 Oct 2026 · terrapinsoft.com
Growth ₹1,000 a month Monthly subscription; annual subscription listed as 25% off 4 to 20 users · All CRM modules included · Taxes excluded Read 12 Oct 2026 · terrapinsoft.com
Scale ₹800 a month Monthly subscription; annual subscription listed as 25% off 21 or more users · All CRM modules included · Taxes excluded Read 12 Oct 2026 · terrapinsoft.com

Every Terrapin CRM plan and price →

Where Specifiction places it

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