Freshsales vs Tessitura
Freshsales
freshworks.comTessitura
tessitura.comSide by side
| Figure | Freshsales | Tessitura |
|---|---|---|
| Price from | $9/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 1 |
| Spec score · CRM Software | 9.5 (#1) | 7.6 (#175) |
| Founded | 2010 | 2001 |
| Headquarters | San Mateo, California, United States | Middletown, Delaware, United States |
| Integrations | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. | Its community vendor directory lists providers across areas including web integration, mobile apps, waiting rooms, retail, marketing, and ticket protection. |
| Security | Freshworks’ Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, and other compliance materials. | Tessitura describes cloud hosting on AWS, vulnerability scans and penetration tests, and software development practices using a PCI-validated Secure Software Lifecycle. |
| Support | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. | Tessitura cloud hosting includes comprehensive 24/7 support, monitoring, platform maintenance, and software installation and upgrades. |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.
Tessitura
Tessitura is a unified platform for arts and culture organizations, combining customer management, ticketing, fundraising, memberships, online commerce, and business insights. Its CRM keeps interactions, communications, ticket purchases, contributions, and memberships in one customer history. Ticketing handles general and timed admission, venue seating, subscriptions, group sales, education registrations, and virtual experiences. Fundraising includes moves management, online giving, pledge and installment billing, acknowledgements, and reminders. Organizations can configure unlimited membership programs with levels, renewal rules, benefits, and entitlements. Online commerce can use a hosted Tessitura storefront, a custom site through the Tessitura API, or a hybrid model with real-time transactions. API access is included with a Tessitura license at no extra charge. Analytics provide ad hoc queries, more than 200 standard reports, dashboards, alerts, and data exploration. Scanning supports offline use, timed admission, and real-time attendance. Organizations may use Tessitura cloud hosting or host their own environment. Pricing is available on request.