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Tessitura

tessitura.com

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Spec score 7.6 #175 of 244 in CRM Software

What it is

Tessitura is a unified platform for arts and culture organizations, combining customer management, ticketing, fundraising, memberships, online commerce, and business insights. Its CRM keeps interactions, communications, ticket purchases, contributions, and memberships in one customer history. Ticketing handles general and timed admission, venue seating, subscriptions, group sales, education registrations, and virtual experiences. Fundraising includes moves management, online giving, pledge and installment billing, acknowledgements, and reminders. Organizations can configure unlimited membership programs with levels, renewal rules, benefits, and entitlements. Online commerce can use a hosted Tessitura storefront, a custom site through the Tessitura API, or a hybrid model with real-time transactions. API access is included with a Tessitura license at no extra charge. Analytics provide ad hoc queries, more than 200 standard reports, dashboards, alerts, and data exploration. Scanning supports offline use, timed admission, and real-time attendance. Organizations may use Tessitura cloud hosting or host their own environment. Pricing is available on request.

Spec sheet

Purpose
Tessitura is a unified platform for arts and culture organizations, combining customer relationship management, ticketing, fundraising, marketing, membership, and other functions.Read 11 Oct 2026 · tessitura.com
Audience
Tessitura says more than 800 arts and culture organizations use its platform.Read 11 Oct 2026 · tessitura.com
API
Tessitura says API access is included with its license at no additional charge and can support custom websites and purchase paths.Read 11 Oct 2026 · tessitura.com
Integrations
Its community vendor directory lists providers across areas including web integration, mobile apps, waiting rooms, retail, marketing, and ticket protection.Read 11 Oct 2026 · tessitura.com
Security
Tessitura describes cloud hosting on AWS, vulnerability scans and penetration tests, and software development practices using a PCI-validated Secure Software Lifecycle.Read 11 Oct 2026 · tessitura.com
Compliance
Tessitura states that its hosted environment and database are PCI DSS compliant and that it adheres to regional privacy regulations including GDPR.Read 11 Oct 2026 · tessitura.com
Support
Tessitura cloud hosting includes comprehensive 24/7 support, monitoring, platform maintenance, and software installation and upgrades.Read 11 Oct 2026 · tessitura.com
Headquarters
Middletown, Delaware, United StatesRead 28 Sep 2026 · tessitura.com
Founded
2001Read 28 Sep 2026 · tessitura.com
Company
Tessitura describes itself as a mission-based nonprofit technology company and member-owned cooperative founded by seven cultural organizations.Read 11 Oct 2026 · tessitura.com
Analytics
The business insights tools include ad hoc queries, more than 200 standard reports, dashboards, alerts, and data exploration.Read 11 Oct 2026 · tessitura.com
Cloud security
Tessitura’s cloud hosting uses AWS, monitored defenses, vulnerability scans and penetration tests, and a disaster recovery plan with full backups; the maker states its hosted environment is PCI DSS compliant.Read 10 Oct 2026 · tessitura.com
CRM
Its CRM brings together information about visitors, members, donors, volunteers, and other constituents to support personalized service and communications.Read 11 Oct 2026 · tessitura.com
E-commerce
TNEW provides a mobile-responsive online purchase path where customers can buy tickets, memberships, packages, gift certificates, and donations in one cart.Read 11 Oct 2026 · tessitura.com
Fundraising
Fundraising features include moves management, online giving, pledge and installment billing, donor acknowledgements, and reminders.Read 10 Oct 2026 · tessitura.com
Hosting
Organizations can use Tessitura cloud hosting or host their own Tessitura environment.Read 11 Oct 2026 · tessitura.com
Hosting requirements
For its cloud environment, Tessitura says users need PCs and local networks with stable internet, and must install a small program on the PCs or laptops used to access it.Read 10 Oct 2026 · tessitura.com
Memberships
The platform supports unlimited membership programs with configurable levels, renewal rules, benefits, and entitlements.Read 10 Oct 2026 · tessitura.com
Payments
Tessitura Merchant Services is described as PCI DSS, P2PE, and E2EE compliant and offers fraud controls including optional AVS and 3D Secure Authentication.Read 10 Oct 2026 · tessitura.com
Scanning
Ticket and membership scanning supports offline use, timed admission, and real-time attendance tracking.Read 11 Oct 2026 · tessitura.com
Ticketing
The ticketing system supports seated venues, capacity-controlled ticketing, subscriptions, packages, dynamic pricing, and member or VIP benefits.Read 11 Oct 2026 · tessitura.com

Plans and prices

Tessitura Priced on request Pricing not stated; contact Tessitura for details Read 11 Oct 2026 · tessitura.com

Every Tessitura plan and price →

Strong points and limits

Strong points

  • Combines CRM, ticketing, fundraising, and memberships
  • Supports unlimited configurable membership programs
  • API included with a Tessitura license
  • Offers cloud or self-hosted deployment
  • Provides offline attendance and membership scanning

Limits

  • Cloud access requires stable internet and a local program
  • Designed specifically for arts and culture organizations

Who it suits

It is designed for museums, orchestras, theatres, educational institutions, and other arts and culture organizations. It suits organizations combining ticketing, fundraising, memberships, commerce, and shared customer records.

Verdict

Tessitura covers a broad arts-organization operating model, from customer history and admissions to fundraising, memberships, commerce, and reporting. Its deployment choices and included API add flexibility, while pricing requires a direct request.

Where Specifiction places it

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