Freshservice vs LICENSEWARE
Freshservice
freshworks.com
LICENSEWARE
licenseware.ioSide by side
| Figure | Freshservice | LICENSEWARE |
|---|---|---|
| Price from | $19/mo | $0.28/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 10 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 9.3 (#3) |
| Spec score · IT Vendor Management Software | 9.0 (#3) | 9.2 (#2) |
| Company size | LinkedIn lists Freshworks in the 1,001–5,000 employee range. | LinkedIn lists LICENSEWARE as a privately held software-development company with 11–50 employees. |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Licenseware states that it has SOC 2 Type 1 and Type 2 certification and follows GDPR obligations. |
| Documentation | The support knowledge base includes solution articles for configuring modules such as Knowledge Base, and the developer site provides an A-to-Z app-development guide. | The Knowledge Center contains platform, upload, account, security, integration, reporting, project and support articles. |
| Free plan | No | Yes |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Supported sources include Lansweeper, Microsoft SCCM, Flexera, Snow, ServiceNow, vCenter, BigFix, MAP Toolkit, IBM HMC and many CSV, export and script formats. |
| Licence | Freshservice is proprietary commercial software; its Android app separately discloses third-party open-source components and their licences. | The End User Licence Agreement identifies Licenseware Technology Services S.R.L. as licensor and governs use of the software, indicating a proprietary SaaS licence. |
| Rating on Capterra | 4.5 out of 5 from 805 reviews | 0.0 out of 5 from 0 reviews |
| Rating on G2 | 4.6 out of 5 from 1,320 reviews | 4.6 out of 5 from 25 reviews |
| Rating on Software Advice | 4.5 out of 5 from 805 reviews | No rating out of 5 from 0 reviews |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | LICENSEWARE says it is SOC 2 Type 1 and Type 2 certified and uses TLS 1.2 or higher, service-to-service encryption, encryption at rest, and regular vulnerability testing. |
| What it does | Freshservice is Freshworks' cloud-based AI service-operations and IT service-management platform covering IT service, operations, asset management and enterprise service delivery. | LICENSEWARE is a modular SaaS software-asset-management platform that turns existing inventory and ITSM data into license positions, savings analysis and audit defense. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
LICENSEWARE
- FreeFree
- PAYG$1 a month
- Chill$150 a month
- Core$3.36 a year
- FreeFree
- Pay as you go$1, paid once
- Pay as you go$1, paid once
- Core$3.36 a year
- Chill$150 a month
- AdvancedPriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
LICENSEWARE
LICENSEWARE is a modular software asset management platform that helps organizations examine software inventory, licensing, contracts, renewals, infrastructure, and vendor-specific licensing. Its apps turn licensing data into cost-saving and audit-risk insights, while NEO can answer vendor-specific questions, analyze contracts, and prepare contextual reports. The platform lists more than 58 data sources, including Lansweeper, Microsoft Graph, SCCM, Oracle LMS scripts, ServiceNow, Proactivanet, and NinjaOne. New APIs, uploaders, and agents can be requested; the maker says most new integrations ship within two weeks. Its Collector scans Linux, Windows, macOS, and Docker hosts for software, hardware, process, and container data. LICENSEWARE supports API, Linux, macOS, web, and Windows, with hybrid deployment. The maker says it is SOC 2 Type 1 and Type 2 certified, and customer data stays in a selected Netherlands, Iowa, or Sydney region. The no-time-limit Free plan allows unlimited uploads, but reports are limited to 10 rows per table. Pay as you go is listed at $1 a month; Chill is $150 a month.