Freshservice vs Metafrone IT Asset Management Software
Freshservice
freshworks.comMetafrone IT Asset Management Software
metafrone.comSide by side
| Figure | Freshservice | Metafrone IT Asset Management Software |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 7 | 0 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 6.4 (#109) |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | The AI-powered IT asset management system tracks hardware, software licenses, and infrastructure from procurement through retirement. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | Metafrone's privacy policy says it uses encryption in transit, access controls, role-based permissions, and audit logging, and does not guarantee absolute security. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Metafrone IT Asset Management Software
No plans published.
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Metafrone IT Asset Management Software
Metafrone IT Asset Management Software has no write-up on Specifiction yet; its figures are above.