Freshservice vs OpenText Asset Management
Freshservice
freshworks.comOpenText Asset Management
opentext.comSide by side
| Figure | Freshservice | OpenText Asset Management |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 7 | 1 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.2 (#36) |
| Spec score · IT Vendor Management Software | 9.0 (#3) | 7.8 (#14) |
| Spec score · IT Asset Management - Midmarket Software | 9.0 (#5) | 7.7 (#18) |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The product page lists Cisco Catalyst Center, IBM License Metric Tool, Microsoft Intune, Microsoft Configuration Manager, and Jamf integrations. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | OpenText Asset Management provides enterprise IT hardware and software asset management to help reduce compliance risk and optimize IT costs. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
OpenText Asset Management
- OpenText Asset ManagementPriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
OpenText Asset Management
OpenText Asset Management has no write-up on Specifiction yet; its figures are above.