Freshservice vs OpsYnt ITSM
Freshservice
freshworks.com
OpsYnt ITSM
opsynt.comSide by side
| Figure | Freshservice | OpsYnt ITSM |
|---|---|---|
| Price from | $19/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 4 |
| Spec score · IT Problem Management Software | 9.1 (#3) | 8.1 (#20) |
| Change management | Change management assesses service impact and risks using contextual data before rollout. | Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis. |
| Incident management | The product can auto-route incidents, provide AI assistance and generate incident reports. | Incident ticketing includes AI classification, priority scoring, and automatic routing to department queues. |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The ITSM page describes Entra ID setup and SLA breach alerts delivered to Microsoft Teams or Slack. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams. |
| Security | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. | OpsYnt says tenant isolation is enforced with Postgres row-level security and lists encryption at rest with AES-256 and in transit with TLS 1.3. |
| Service catalog | A unified service catalog and self-service portal let employees submit and track requests. | The service catalog supports request templates with dynamic forms and multi-stage approvals. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
OpsYnt ITSM
- Starter$49 a month
- Pro$79 a month
- Business$149 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
OpsYnt ITSM
OpsYnt ITSM has no write-up on Specifiction yet; its figures are above.