Freshservice vs Proactivanet ITSM
Freshservice
freshworks.comProactivanet ITSM
proactivanet.comSide by side
| Figure | Freshservice | Proactivanet ITSM |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 1 |
| Spec score · IT Change Management Software | 9.1 (#3) | 7.2 (#33) |
| Spec score · IT Problem Management Software | 9.1 (#3) | 7.3 (#29) |
| Spec score · IT SLA Management Software | 9.0 (#8) | 7.3 (#34) |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Proactivanet ITSM is presented as software for automating IT service processes, improving support efficiency and user experience, and reducing costs. |
| Service catalog | A unified service catalog and self-service portal let employees submit and track requests. | Its catalog includes incidents, requests, knowledge base, service levels, suppliers, service catalog and portfolio, problems, changes, releases, continuity management, remote control, and a multichannel chatbot. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Proactivanet ITSM
Proactivanet ITSM has no write-up on Specifiction yet; its figures are above.