Freshservice vs Sassafras KeyServer Platform
Freshservice
freshworks.com
Sassafras KeyServer Platform
sassafras.comSide by side
| Figure | Freshservice | Sassafras KeyServer Platform |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 3 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 7.8 (#61) |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Sassafras states that it has obtained SOC 2 level 1 certification and is pursuing SOC 2 level 2 certification. |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Listed integrations include Active Directory, TeamDynamix, ServiceNow, Modo Labs, Jamf, Microsoft Intune, and Atlassian Jira. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | The KeyServer Platform combines hardware and software inventory, purchase histories, usage tracking, and active software license management for IT asset management. |
| Who it serves | Freshservice is positioned for IT teams and also describes service management for enterprise departments such as HR and Legal. | Sassafras presents solutions for education, corporate, and government organizations, and describes LabSight as designed for computer labs in education. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Sassafras KeyServer Platform
- AllSightPrice not published
- KeySightPrice not published
- LabSightPrice not published
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Sassafras KeyServer Platform
Sassafras KeyServer Platform has no write-up on Specifiction yet; its figures are above.