Freshservice vs ServiceNow IT Asset Management
Freshservice
freshworks.com
ServiceNow IT Asset Management
servicenow.comSide by side
| Figure | Freshservice | ServiceNow IT Asset Management |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 1 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 8.4 (#25) |
| Free plan | No | No |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Software Asset Management can integrate with SaaS applications including Adobe Cloud, Google Workspace, GitHub, Jira Software, and Microsoft 365 to retrieve usage data. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | ITAM manages the full lifecycle of hardware, software, and cloud IT assets on the ServiceNow AI Platform. |
| Workflow automation | No-code workflows, orchestration and machine learning automate approvals, requests and incident resolution. | The platform automates workflows to lower costs and raise productivity. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
ServiceNow IT Asset Management
- Enterprise IT Asset ManagementPriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
ServiceNow IT Asset Management
ServiceNow IT Asset Management has no write-up on Specifiction yet; its figures are above.