Freshservice vs uControl Asset Management
Freshservice
freshworks.comuControl Asset Management
ucontrol.tekwurx.comSide by side
| Figure | Freshservice | uControl Asset Management |
|---|---|---|
| Price from | $19/mo | £833.33/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 5 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 9.1 (#7) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | A public REST API is offered for integrating data sources, with HTML documentation and a sandbox environment. |
| Company headquarters | Freshworks lists its headquarters in San Mateo, California. | LinkedIn lists TekWurx headquarters in Aylesbury, Buckinghamshire. |
| Company size | LinkedIn lists Freshworks in the 1,001–5,000 employee range. | LinkedIn lists TekWurx as privately held with 11–50 employees. |
| Documentation | The support knowledge base includes solution articles for configuring modules such as Knowledge Base, and the developer site provides an A-to-Z app-development guide. | Service and API documentation are provided in HTML format, including a getting-started guide and REST-API connection instructions. |
| Free plan | No | Yes |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | uControl asset management combines hardware lifecycle management and software licensing in one asset record fed by discovery, integrations and an endpoint agent. |
| Security controls | The trust center documents audit logging, multi-factor authentication, role-based access control, encryption at rest and encryption in transit. | The platform advertises AES-256-GCM encrypted vault storage, SAML/OIDC/LDAP SSO, RBAC and audit logging. |
| Trial | The integrations page advertises a 14-day free trial with no credit card required. | The government listing advertises a 30-day trial with no limitations. |
| What it does | Freshservice is Freshworks' cloud-based AI service-operations and IT service-management platform covering IT service, operations, asset management and enterprise service delivery. | uControl is an IT asset inventory and operational-control platform combining discovery, asset management, service modelling, CMDB synchronisation and analytics. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
uControl Asset Management
- CommunityFree
- SMB£10,000 a year
- Professional£40,000 a year
- CommunityFree
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
uControl Asset Management
uControl Asset Management combines hardware lifecycle management and software licensing in asset records assembled through discovery, integrations and an endpoint agent. Agentless discovery covers on-network IT, OT and cloud assets; the Windows and macOS agent captures devices that do not connect to the network. Hardware records can track warranties, end-of-life, refresh, depreciation, assignment and contracts. Software capabilities include recognition, entitlements, Effective Licence Position, usage-based reclaim and vendor packs. Usage telemetry flags software installed but not launched within 90 days, with a confidence grade; software in active use is not flagged. Integrations bring ITSM, procurement, ERP and other data into mapped and reconciled asset records. Named integrations include ServiceNow, BMC Helix, Atlassian JSM, Lansweeper, EasyVista and HaloITSM. The Community plan is free forever, covers up to 10k servers and is on-premise only. SMB costs £10,000 a year and Professional costs £40,000 a year; annual prices exclude VAT. Those plans allow unlimited users and, like the other listed editions apart from Community, include on-prem, cloud or appliance deployment.