Freshservice vs xAssets ITAM
Freshservice
freshworks.com
xAssets ITAM
xassets.comSide by side
| Figure | Freshservice | xAssets ITAM |
|---|---|---|
| Price from | $19/mo | $60/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 4 |
| Spec score · IT Asset Management Software | 9.2 (#4) | 9.1 (#6) |
| API | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. | The xAssets API provides programmatic access to all functions and supports integration with ERP, SaaS, PaaS, legacy and cloud systems. |
| Free plan | No | Yes |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | Built-in connectors include Active Directory, Microsoft SCCM, Microsoft Intune, JAMF, Azure AD, Azure Cloud, AWS Cloud, Google Cloud, JIRA Service Desk and OKTA. |
| Security compliance | Freshworks' trust center lists SOC 2 Type 2, SOC 3, ISO/IEC 27001:2022, ISO/IEC 27701:2019, PCI DSS 4.0 and other attestations. | xAssets states that it complies with GDPR, SOC 1, SOC 2, HIPAA, FedRAMP and CyberEssentials. |
| Paid from | 19 | 60 |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
xAssets ITAM
- Express EditionFree
- Express Edition (additional user)$60 a month
- Enterprise EditionPriced on request
- Professional EditionPriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
xAssets ITAM
xAssets ITAM manages IT assets across licensing, procurement, maintenance, and disposal. Discovery can use the PC Analyser agent or agentless methods including WMI, SSH, and SNMP. Built-in connectors cover Active Directory, Microsoft SCCM and Intune, JAMF, Azure services, AWS, Google Cloud, JIRA Service Desk, and OKTA. Its API provides programmatic access to functions and supports connections to ERP, SaaS, PaaS, legacy, and cloud systems; it can process complex data for import and export to CSV, Excel, or PDF. The hybrid product is listed for web, Windows, self-hosted, and API use. The free IT asset-management instance has no time limit and allows one user, 100 endpoints, and 1,000 total assets, with optional network discovery and SSO. That free instance excludes Intune, SCCM, procurement, contracts, barcoding, configuration, and workflow. The Express Edition additional-user plan costs $60 a month. xAssets was founded in 2001 and is headquartered in the United Kingdom.