Freshworks Freddy AI Agent vs Kore.ai
Freshworks Freddy AI Agent
freshworks.com
Kore.ai
kore.aiSide by side
| Figure | Freshworks Freddy AI Agent | Kore.ai |
|---|---|---|
| Price from | $29/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 1 |
| Spec score · AI Customer Service Agents | 6.7 (#45) | 8.3 (#6) |
| Spec score · AI Agents for Customer Support Software | 6.8 (#23) | 8.3 (#5) |
| Spec score · Conversational Chatbots Software | 6.6 (#23) | 8.2 (#12) |
| Headquarters | San Mateo, California, United States | Orlando, Florida, United States |
Plans
Freshworks Freddy AI Agent
- Freshdesk Omni Growth$29 a month
- Growth$29 a month
- Freddy AI Agent session pack$49 a month
- Pro$79 a month
- Enterprise$119 a month
In their own words
Freshworks Freddy AI Agent
Freshworks Freddy AI Agent has no write-up on Specifiction yet; its figures are above.
Kore.ai
Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.