Frigade vs Inline Manual
Frigade
frigade.com
Inline Manual
inlinemanual.comSide by side
| Figure | Frigade | Inline Manual |
|---|---|---|
| Price from | $1,000/mo | $3/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 7 |
| Spec score · Customer Onboarding Software | 7.9 (#12) | 8.8 (#3) |
| Spec score · Digital Adoption Platforms | 7.9 (#12) | 8.9 (#4) |
| Spec score · User Onboarding Software | 7.9 (#13) | 8.8 (#5) |
| Spec score · Product Adoption Software | 7.9 (#15) | 8.9 (#4) |
| Analytics | Listed analytics and data connections include Segment, Mixpanel, PostHog, HubSpot, and Salesforce. | Analytics show walkthrough performance, user completion stages, drop-off points and third-party analytics exports. |
| Company history | Frigade says its story began with React onboarding components for checklists, tours, and announcements, and later expanded to Assistant. | The official homepage says the product has been built since 2012 and is used by more than 500 companies. |
| Headquarters | San Francisco, California, United States | London, England |
| Integrations | Listed support and handoff integrations include Zendesk, Intercom, HubSpot, Help Scout, Front, Freshdesk, Salesforce Service Cloud, ServiceNow, and custom ticketing. | Documented integrations include Google Analytics, Google Tag Manager, Mixpanel, Heap, Intercom, Kissmetrics, Marketo, Segment and Woopra. |
| Product | Frigade Assistant is an in-product assistant that learns software by using it and provides answers, live walkthroughs, and help taking action. | Inline Manual is a Digital Adoption Platform for creating interactive walkthroughs, tooltips, and support articles inside a customer’s app. |
| Security | Frigade states that it is SOC 2 Type II certified and GDPR compliant, with US and EU hosting available. | The security page states that Inline Manual is ISO 27001:2014 certified and that its servers are hosted on Google Cloud Platform in Belgium and the UK. |
| Self-hosting | Self-hosting with the customer's own LLM keys is available on Enterprise. | The player can be implemented on-premise, including a standalone offline player option. |
Plans
Inline Manual
- Employee adoption$3 a month
- iFrames Support add-on$129 a month
- Standard Pro$158 a month
- Standalone Player add-on$199 a month
- Priority Support add-on$289 a month
- Product Adoption Audit$399, paid once
- EnterprisePriced on request
In their own words
Inline Manual
Inline Manual has no write-up on Specifiction yet; its figures are above.