Frigade vs StepBeam
Frigade
frigade.com
StepBeam
stepbeam.comSide by side
| Figure | Frigade | StepBeam |
|---|---|---|
| Price from | $1,000/mo | $10.33/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 5 |
| Spec score · Customer Onboarding Software | 7.9 (#12) | 8.5 (#5) |
| Spec score · Product Adoption Software | 7.9 (#15) | 8.6 (#6) |
| Analytics | Listed analytics and data connections include Segment, Mixpanel, PostHog, HubSpot, and Salesforce. | Analytics include funnel analysis, cohort tracking and feature-adoption metrics. |
| Audience | Frigade describes use cases including support deflection, user activation, feature adoption, virtual customer success, and expansion or upsell. | StepBeam identifies product managers, designers and customer-success teams as users who can create and iterate guides without engineering hand-offs. |
| Integrations | Listed support and handoff integrations include Zendesk, Intercom, HubSpot, Help Scout, Front, Freshdesk, Salesforce Service Cloud, ServiceNow, and custom ticketing. | GetApp lists Zapier and Slack as StepBeam integrations. |
| Security | Frigade states that it is SOC 2 Type II certified and GDPR compliant, with US and EU hosting available. | The privacy policy lists TLS encryption in transit, access controls, regular security reviews and secure development practices. |
| Self-hosting | Self-hosting with the customer's own LLM keys is available on Enterprise. | The reviewed official pages describe a hosted SaaS dashboard and embeddable SDK, with no self-hosting option stated. |
Plans
StepBeam
- FreeFree
- Growth$124 a year
- Growth$124 a month
- Business$319 a year
- Business$319 a month
In their own words
StepBeam
StepBeam is a product adoption platform for building interactive in-app guidance and onboarding. Teams can create tooltips, modals, banners, hotspots, lightboxes and polls, then target them by role, plan, behavior, URL or custom attributes. Checklists and onboarding flows track progress and send reminders. In-app NPS surveys can be scheduled, with trend tracking and automated follow-ups; analytics include funnels, cohorts and feature adoption. AI translation supports more than 50 languages. Its gzipped SDK is smaller than 30KB and works with React, Vue, Angular or plain JavaScript. StepBeam provides a REST API and SDKs; requests use an API key and are limited to 1,000 per minute per key. It is available on web and through an API. There is a free plan and a 30-day trial; paid plans start at $124/mo (annual). The operator, QLTY Consulting AB, says it is GDPR-compliant, stores data in the EU and does not sell user information.