Frill vs Userpilot
Frill
frill.coUserpilot
userpilot.comSide by side
| Figure | Frill | Userpilot |
|---|---|---|
| Price from | $25/mo | $299/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Release Notes Management Software | 8.0 (#3) | 7.8 (#6) |
| Integrations | Listed integrations include Jira, Linear, Trello, Slack, Zendesk, Intercom, HelpScout, Zapier, Pabbly Connect, and Integrately; webhooks and an API are also available for custom connections. | Userpilot lists HubSpot, Salesforce, Segment, Google Tag Manager, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs as integrations. |
| Product | Frill is a customer feedback platform for collecting, prioritizing, and sharing feedback through Ideas boards, public Roadmaps, Announcements, and Surveys. | Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behaviour, and act on it without writing code. |
| Security | The Enterprise plan lists SOC2 compliance, audit logs, IP whitelisting, dedicated hosting, and dedicated support. | Userpilot states that it has SOC 2 Type II certification and supports GDPR and HIPAA compliance. |
Plans
In their own words
Frill
Frill is a paid customer-feedback platform for collecting ideas, organizing requests, surveying users, and sharing product progress. Ideas boards let customers submit, vote, and comment; teams can classify ideas by topic or status, merge duplicates, and track feedback. Public Roadmaps show planned work and progress, while Announcements provide changelog-style updates with reactions and comments. Surveys include NPS, CSAT, Idea Polls, Quick Polls, and Open Feedback, embedded in a product and targeted by segment. An embeddable widget combines Ideas, Roadmap, and Announcements in popover, modal, sidebar, or inline styles. A Chrome extension uses AI to turn highlighted text into a titled idea. Integrations include Jira, Linear, Trello, Slack, Zendesk, Intercom, HelpScout, Zapier, Pabbly Connect, and Integrately, with webhooks and an API for custom connections. Frill runs on web, API, and extension platforms. Plans start at $25 a month, and a 14-day trial is available.
Userpilot
Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behavior, and take action without writing code. Its no-code tools include product tours, checklists, tooltips, and modals. Teams can analyze funnels, feature adoption, and cohorts without SQL, and trigger NPS, CES, CSAT, or custom surveys based on user behavior. Session replay shows clicks and scrolls, with filters by segment or funnel step. AI Agent Lia can answer product-data questions, analyze feedback, and build guides from prompts. Web installation is available through JavaScript, Segment, or Google Tag Manager; the Mobile SDK supports native iOS and Android engagement and several cross-platform frameworks. Integrations include HubSpot, Salesforce, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs. Userpilot lists SOC 2 Type II certification and support for GDPR and HIPAA compliance. There is no free plan. Starter costs $299 a month; Growth costs $849 a month, and a 14-day trial is listed.