FromUsers vs Lookback
FromUsers
fromusers.com
Lookback
lookback.comSide by side
| Figure | FromUsers | Lookback |
|---|---|---|
| Price from | $0.67/mo | $24.92/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 4 |
| Spec score · UX Research Software | 8.7 (#2) | 8.0 (#10) |
| Spec score · Usability Testing Software | 8.7 (#4) | 8.1 (#16) |
| Headquarters | Switzerland | Palo Alto, California |
| Intended users | The homepage says FromUsers is built for UX researchers, market researchers, and product teams. | Lookback describes its platform as supporting product and research teams conducting customer research and sharing findings with stakeholders. |
| Product | FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. | Lookback is a remote user research platform for moderated and unmoderated studies, including interviews and usability testing. |
| Security | The privacy policy lists TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, workspace isolation, and audit logging. | Lookback states it undergoes regular SOC 2 Type II audits and adheres to GDPR and CCPA requirements. |
Plans
FromUsers
- Coffee Plan (yearly)$8 a year
- Coffee Plan$10 a month
- Coffee Plan (monthly)$10 a month
- CustomPriced on request
- ProPrice not published
Lookback
- Freelance$299 a year
- Team$1,782 a year
- Insights Hub$4,122 a year
- EnterprisePriced on request
In their own words
FromUsers
FromUsers is a user research platform for surveys, usability tests, and in-product feedback studies. Its visual study builder supports branching, advanced logic, randomization, random assignment, and variables without coding. Unmoderated studies can test prototypes or live products with tasks, screen recordings, spoken feedback, and structured follow-ups. Survey Lab includes multilingual setup, MaxDiff, and Conjoint. Participants can be recruited through study links, email, or the listed Prolific integration. Mobile participants can join through the FromUsers app; on-screen interactions and, when enabled with consent, face-camera recording can be captured. Figma and ProtoPie integrations and URL snapshots are listed across plans. FromUsers says it does not sell personal data or use participant recordings or responses to train unrelated general-purpose AI models. Security details include TLS 1.2+ in transit, encryption at rest, role-based access, workspace isolation, and audit logging. The Coffee Plan costs $10 a month and includes one seat, three active studies, 100 responses per study, and 20 questions per study. There is no free plan.