Front vs Genesys Cloud CX
Front
front.com
Genesys Cloud CX
genesys.comSide by side
| Figure | Front | Genesys Cloud CX |
|---|---|---|
| Price from | $25/mo | $75/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · AI Customer Service Software | 9.1 (#1) | 9.1 (#2) |
| Spec score · Customer Service - Enterprise Software | 9.1 (#2) | 9.1 (#3) |
| Spec score · Social Media Customer Service Software | 9.1 (#5) | 9.0 (#6) |
| Certifications | Front states that it is SOC 2 Type II and ISO 27001 certified. | Specific security certifications are not stated on the supplied pages. |
| Encryption | Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption. | Encryption details are not stated on the supplied pages. |
| Founded | 2013 | Gartner lists Genesys as founded in 1990. |
| Free plan | No | No |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. |
| Public API | Front provides a Core REST API covering entities from contacts to comments, with OAuth 2.0 and API-token authentication. | The Genesys Cloud Platform API can control all aspects of a Genesys Cloud environment, including provisioning, configuration and integrations. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate |
| Rating on Capterra | 4.5 out of 5 from 289 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.0 out of 5 from 1,580 reviews |
| Rating on Google Play | 2.8 out of 5 from 512 reviews | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate |
| Paid from | 25 | 75 |
Plans
Genesys Cloud CX
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
In their own words
Genesys Cloud CX
Genesys Cloud CX is a contact-center platform for voice and digital customer service. Its listed functions include inbound calling, outbound campaigns, IVR, skill-based routing, workforce management and team collaboration. Plan capabilities vary: the first tier focuses on voice, while higher plans add digital channels, omnichannel routing, quality assurance and compliance, knowledge, Agent Copilot, workforce management or predictive routing. The fourth plan includes 30 AI Experience tokens per named agent. The platform supports AI agents and guardrails governed across the service, and associate experience is available for workspace and mobile. It connects with Salesforce, ServiceNow, AppFoundry and open APIs, and runs on web, Windows, macOS, iOS and Android. Genesys describes its security, compliance and governance as enterprise-grade, but the supplied details do not specify encryption or particular certifications. Prices are based on an annual commitment, and usage-based pricing may apply. Genesys Cloud CX 1 costs $75 a month billed annually; the listed plans rise to 115.00, 155.00 and $240 a month billed annually. Support includes a ticket portal, knowledge network and phone representatives Monday–Friday, 8 a.m.–6 p.m. Pacific.