| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Help desk software | 9.2 (#4) | 9.0 (#14) |
| Included agent seats | 10 | 3 |
| API access | Yes | Yes |
| Customer portal | Yes | Customers can submit requests, read knowledge-base content, and check request status through a portal. |
| Documentation | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. | The support documentation includes installation, upgrade, administration, API, and troubleshooting manuals with dated release notes. |
| Founded | 2013 | 2005 |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 3.0 out of 5 from 4 ratings |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.0 out of 5 from 17 reviews |
| Rating on Google Play | 2.8 out of 5 from 512 reviews | 4.2 out of 5 from 16 reviews |
| Rating on TrustRadius | 9.2 out of 10 from 119 reviews | 9.0 out of 10 from 1 rating for incident and problem management |
| Shared inbox | Yes | Multiple email accounts can feed one shared inbox, with assigned messages moving into individual agent queues. |
| SLA management | Yes | Yes |
