Front vs Jitbit Helpdesk
Front
front.comJitbit Helpdesk
jitbit.comSide by side
| Figure | Front | Jitbit Helpdesk |
|---|---|---|
| Price from | $25/mo | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 15 |
| Spec score · Customer Service - Midmarket Software | 9.2 (#1) | 8.9 (#5) |
| Spec score · Help desk software | 9.2 (#4) | 9.1 (#9) |
| Free plan | No | No |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 4.6 out of 5 from 71 ratings |
| Rating on Capterra | 4.5 out of 5 from 289 reviews | 4.5 out of 5 from 33 reviews |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.3 out of 5 from 53 reviews |
| Rating on Google Play | 2.8 out of 5 from 512 reviews | 3.0 out of 5 from 102 reviews |
| SLA management | Yes | Yes |
| Ticketing | The product includes a ticketing system for tracking, managing and resolving customer inquiries. | It monitors support mailboxes and converts incoming emails into tickets, with categories, tags, ticket merging, scheduled tickets, and multi-agent assignment. |
Plans
Jitbit Helpdesk
- Small$2,199 a month
- Company$3,799 a month
- Company$3,799, paid once
- Enterprise$6,499 a month
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.