Front vs Oracle Service

Front

Figure	Front	Oracle Service
Price from	$25/mo	$70/mo
Free plan	—	—
Free trial	Yes	—
Open source	—	—
Web	Yes	Yes
Windows	Yes	—
macOS	Yes	—
iOS	Yes	Yes
Android	Yes	Yes
API	Yes	Yes
Plans published	3	4
Spec score · Help desk software	9.2 (#4)	8.0 (#51)
Spec score · Customer Service - Enterprise Software	9.1 (#2)	8.4 (#8)
Analytics	Front reports on response time, resolution speed, workload, CSAT and team performance.	The product includes real-time dashboards, performance analytics, operational insights and customizable reporting.
Encryption	Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption.	Oracle states that customer data is encrypted at rest and in transit, with inbound traffic protected by TLS or SFTP.
Founded	2013	1977
Integrations	Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections.	Oracle positions Service as connected with sales, finance, supply chain, HR, ERP and asset-management context.
Rating on Apple App Store	3.3 out of 5 from 199 ratings	4.3 out of 5 from 391 ratings
Rating on Capterra	4.5 out of 5 from 289 reviews	4.5 out of 5 from 13 reviews
Rating on G2	4.6 out of 5 from 2,518 reviews	3.9 out of 5; review page does not state a review count
Rating on Google Play	2.8 out of 5 from 512 reviews	3.9 out of 5 from 10,600+ reviews
Rating on TrustRadius	9.2 out of 10 from 119 reviews	8.2 out of 10 from 238 reviews and ratings

Front has no write-up on Specifiction yet; its figures are above.

Oracle Service has no write-up on Specifiction yet; its figures are above.