Front vs SupportBee
Front
front.com
SupportBee
supportbee.comSide by side
| Figure | Front | SupportBee |
|---|---|---|
| Price from | $25/mo | $20/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Customer Service - Midmarket Software | 9.2 (#1) | 8.0 (#15) |
| Spec score · Help desk software | 9.2 (#4) | 8.2 (#36) |
| Spec score · Email Collaboration Software | 9.2 (#3) | 7.9 (#14) |
| Spec score · Shared Inbox Software | 9.2 (#4) | 8.0 (#14) |
| API access | Yes | Yes |
| Customer portal | Yes | Customers can send, track, and manage support tickets through a web interface, with customer groups enabling organization-wide ticket visibility. |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive. |
| Shared inbox | Yes | Team members can view assigned tickets, add private comments, share draft replies for review, and label tickets. |
| Paid from | 25 | 17 |
| Ticket automation | Yes | Yes |
Plans
In their own words
SupportBee
SupportBee has no write-up on Specifiction yet; its figures are above.