Front vs UseResponse
Front
front.comUseResponse
useresponse.comSide by side
| Figure | Front | UseResponse |
|---|---|---|
| Price from | $25/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 2 |
| Spec score · Help desk software | 9.2 (#4) | 8.6 (#24) |
| API access | Yes | Yes |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
| Ticketing | The product includes a ticketing system for tracking, managing and resolving customer inquiries. | The help desk includes a shared inbox, help center, Kanban board view, queues, canned responses, macros, and automation tools. |
Plans
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.