FrontDesk vs Oracle Siebel CRM
FrontDesk
frontdesk.careOracle Siebel CRM
oracle.comSide by side
| Figure | FrontDesk | Oracle Siebel CRM |
|---|---|---|
| Price from | $299/mo | $68.75/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 5 |
| Spec score · Healthcare CRM Software | 8.9 (#1) | 8.4 (#6) |
| Integrations | The integrations directory lists 90 connected tools, including Dentrix, Open Dental, athenahealth, and Google Calendar, and says 83 support full two-way sync. | Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange. |
| Security | FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified, with TLS 1.3 encryption in transit and AES-256 encryption at rest. | Siebel supports LDAP authentication and TLS encryption for communications between CRM components, web servers and clients. |
Plans
FrontDesk
- FreeFree
- Free planFree
- Pro$299 a month
- Elite$599 a month
- EnterprisePriced on request
Oracle Siebel CRM
- Siebel CRM Industry Base Option$400, paid once
- Siebel Mobile$575, paid once
- Siebel CRM Base Software Update License & Support$825 a year
- Siebel CRM Base$3,750, paid once
- Siebel CRMPriced on request
In their own words
FrontDesk
FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page. It generates pages and copy from practice details for review before publication, and connects scheduling to real-time availability in the FrontDesk calendar. Templates are listed for veterinary, dental, med spa, therapy, and home care practices, with additional specialties including primary care, pediatrics, and chiropractic. FrontDesk says practices own their domain, content, and site and can leave with them. Its broader platform also lists a 24/7 AI receptionist, appointment booking, two-way texting, call analytics, reminders, intake forms, and team management. FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified; a signed BAA is included with all plans before patient data is processed. The free plan includes a booking page and basic dashboard. Pro costs $299 a month, and new signups receive a 14-day Pro trial with no credit card required to start free.
Oracle Siebel CRM
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications across sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales tools cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, events, resource, web, and loyalty functions for B2B and B2C organizations. Service capabilities include multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management captures quotes and orders and integrates with back-office ERP applications. Open UI enables responsive browser access; RESTful APIs support automated application migration and deployment pipelines. Siebel also supports Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Plans include Siebel CRM Base at $3,750, paid once per Application User and Base Software Update License & Support at $825 a year per Application User. Most modules require a CRM Base license.