FullSession vs Heap
FullSession
fullsession.io
Heap
heap.ioSide by side
| Figure | FullSession | Heap |
|---|---|---|
| Price from | $49/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 4 |
| Spec score · Session Replay Software | 9.2 (#3) | 8.8 (#6) |
| Company legal name | Crunchbase identifies the legal entity as FullSession, Inc. | Crunchbase lists the legal name as Heap Inc. |
| Documentation depth | The public documentation covers architecture, tracker capture, concepts, plans, installation, feature behavior and billing, while the help center has a single API article for retrieving sessions. | The help center provides product information, resource guides and training courses, while the developer site maintains API references and SDK changelogs. |
| Headquarters | 212 E Stone Path St, Derby, KS 67037, United States | Heap is headquartered in San Francisco, California. |
| Heatmaps | Heatmaps visualize clicks, scrolling and interaction concentration on individual pages. | Heap pricing lists heatmaps as an analytics capability, with add-on availability on paid tiers. |
| Integrations | Native connectors are listed for HubSpot, Intercom, Segment, Optimizely, Zapier and Shopify; BigCommerce connectors and other integrations can be built on request. | Heap advertises more than 100 integrations and lists tools including Salesforce, Snowflake, Shopify, Klaviyo, Braze, Iterable, Marketo, Stripe and Zapier. |
| Privacy controls | Masking and blocking occur in the visitor browser before capture so protected values are not sent to FullSession. | Heap says customers can disable IP-address or geolocation capture and configure privacy controls for session data. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews. | 4.5 out of 5 from 42 reviews. |
| Rating on G2 | 5 out of 5 from 1 review; G2 says there are not enough reviews to provide buying insight. | 4.4 out of 5 from 1,097 reviews. |
| Session replay | The tracker records DOM changes, clicks, taps, scrolling, navigation, console errors and network requests for replay. | Session Replay links quantitative events to recordings so teams can inspect why users drop out of funnels. |
Plans
FullSession
- FreeFree
- Free (web)Free
- Growth$49 a month
- Growth (web, 10,000 sessions/mo)$49 a month
- Professional$349 a month
- Professional (web, 100,000 sessions/mo)$349 a month
- EnterprisePriced on request
In their own words
FullSession
FullSession is a digital experience intelligence platform that connects user behavior, friction, and feedback across web and mobile. It provides session replay and live viewing; mobile sessions can show screens, gestures, logs, errors, and network activity. Analytics include heatmaps, funnels, user journeys, goals and conversions, dashboards, form analytics, and frustration signals. Lift AI ranks issues by predicted business impact, estimates conversion lift, and measures results against a baseline after release. Named integrations and installation routes include HubSpot, Intercom, Segment, Optimizely, Zapier, Shopify, BigCommerce, Wix, WordPress, and Google Tag Manager. FullSession says sensitive inputs are masked and blocked in the visitor’s browser before reaching its service. Its security information lists TLS 1.2+ in transit, encryption at rest, tenant separation, SSO and MFA for administrators, and role-based access. Free includes 1,000 sessions per month, two seats, one domain, and 30 days of retention; Lift AI is excluded. Growth costs $49 a month and includes a 14-day free trial.
Heap
Heap is an analytics product from Heap for tracking events and examining user activity. Its listed capabilities include conversion funnels, session recordings, ecommerce tracking, and API access. The listed platform is API, and the monthly visitor limit is 10,000. Data retention is described as limited. Heap offers a Free plan at free, covering 10,000 monthly sessions and six months of data history. Pro has no listed price and includes account analytics, an engagement matrix, report alerts, standard support, and Session Replay as an add-on. Premier also has no listed price and includes unlimited projects and one year of data history. The product therefore combines event collection with tools for conversion analysis, recordings, and ecommerce activity. Buyers should note that the free allowance is expressed in monthly sessions, while the listed visitor limit is 10,000.