Fullstory vs Quantum Metric
Fullstory
fullstory.com
Quantum Metric
quantummetric.comSide by side
| Figure | Fullstory | Quantum Metric |
|---|---|---|
| Price from | Free | $2,083.33/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · Customer Journey Analytics Software | 8.7 (#4) | 8.3 (#8) |
| Spec score · Heatmap and session replay tools | 9.0 (#9) | 8.7 (#15) |
| Spec score · Customer Experience Analytics Software | 8.8 (#4) | 8.3 (#7) |
| Spec score · Session Replay Software | 8.9 (#5) | 8.4 (#15) |
| Spec score · Session Recording Software | 8.9 (#6) | 8.5 (#10) |
| Spec score · Behavior Analytics | 8.9 (#5) | 8.2 (#14) |
| Spec score · Customer Analytics Software | 8.8 (#5) | 8.2 (#12) |
| Spec score · Customer Service Screen Recording Software | 8.8 (#3) | 8.3 (#7) |
| Spec score · Visitor Behavior Intelligence Software | 8.8 (#5) | 8.4 (#13) |
| Spec score · Mobile App Analytics Software | 8.8 (#10) | 8.3 (#18) |
| Company legal name | Crunchbase identifies the legal entity as FullStory, Inc. | Crunchbase identifies the active for-profit company as Quantum Metric, Inc. |
| Free plan | Yes | No |
| Integrations | Fullstory offers an out-of-the-box partner ecosystem, an open API, webhooks, JavaScript and HTTP APIs, plus data-layer capture for analytics platforms. | The partner network lists integrations including Adobe Analytics, Salesforce Service Cloud, Qualtrics, ServiceNow, Optimizely, Tealium, Looker and Slack. |
| Open-source component | Fullstory publishes an MIT-licensed browser SDK and an open-source Relay reverse-proxy project, but these do not make the hosted analytics service open source. | Quantum Metric publishes an Apache-2.0 Backstage Analytics API module on GitHub, which is an ancillary integration rather than the core platform. |
| Privacy controls | Privacy tooling masks or excludes sensitive data at the browser or device before transmission, with consent, deletion, export and configurable privacy rules. | The security page says sensitive fields such as passwords and credit card details are blocked by default, and describes pseudonymization and encryption options for certain personal data. |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 46 reviews | 4.6 out of 5 from 0 reviews |
| Rating on GetApp | 4.6 out of 5 from 67 reviews | 4.7 out of 5 from 6 reviews |
| Session Replay | The platform reconstructs users’ web and mobile experiences so teams can inspect interactions and friction after the session. | Funnel and metric results link directly to session replays, friction indicators and technical errors for root-cause analysis. |
| What it does | Fullstory is a cloud behavioral-data platform that captures interactions across websites and mobile apps and combines replay, analytics, funnels, heatmaps, guides, surveys and warehouse export. | Quantum Metric is a digital analytics platform that captures customer behavior, identifies friction and links business outcomes to the underlying user experience. |
Plans
Fullstory
- FullstoryFreeFree
- FullstoryFreeFree
- AdvancedPriced on request
- BusinessPriced on request
- Data DirectPriced on request
- EnterprisePriced on request
Quantum Metric
- EnterprisePrice not published
- Quantum Metric$25,000 a year
- Enterprise custom planPriced on request
- Enterprise plansPriced on request
In their own words
Fullstory
Fullstory is a behavioral analytics platform for businesses examining customer experiences across websites, web apps, and mobile apps. It brings together session replay, heatmaps, watched elements, tabbed browsing, and developer tools. Analytics features include dashboards, journey maps, conversion funnels, user segments and cohorts, mobile analytics, guides and surveys, and sentiment signals. Fullcapture collects behavior from web and mobile apps into a single stream processed on the server. Mobile replay reconstructs sessions from draw instructions rather than screenshots and supports iOS, Android, Flutter, React Native, and Cordova/Capacitor. Teams can add custom event data through webhooks and JavaScript or HTTP APIs. Privacy controls allow captured elements to be masked or excluded, using either non-technical rules or code-first controls. A new account's 14-day trial includes up to 5,000 sessions, two weeks of replay and analytics retention, and 20 user seats. FullstoryFree lists 30,000 sessions, 10 seats, and one-year replay and analytics retention; its price is not listed. If its monthly session limit is exceeded, existing sessions remain accessible, but new ones stop until the next cycle or an upgrade.
Quantum Metric
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact. Teams can track events, build conversion funnels, review session recordings, and use API access. Session replay supports investigation of where customers struggle. The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis. Its autocapture surfaces more than 60 behavioral and friction indicators and more than 300 audience and experience dimensions out of the box. Felix investigates behavioral, technical, and business signals and can monitor experiences for issues, opportunities, and business impact. Listed integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics; data can be streamed to Snowflake, BigQuery, Amazon S3, and Oracle. Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification. Enterprise plans include onboarding, training, and consultation. Pricing is on request, there is no free plan, and session limits are set by agreement.